Returns & Exchanges

Our Commitment to Your Satisfaction

At Thursday Boots Shop, we craft our footwear with the same attention to detail that we apply to our customer service. We understand that finding the perfect fit is essential, which is why we’ve designed a straightforward returns and exchanges process. If your purchase doesn’t meet your expectations, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of delivery. Please ensure the items are in their original condition – unworn, unaltered, and with all original packaging and tags attached.

Non-Returnable Items

To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:

• Socks (for hygiene reasons)
• Shoe Care & Laces (opened products)
• Items marked as final sale in our Warehouse collection
• Personalized or custom-made products

All other products including Boots, Booties, Sneakers, Chelsea, Lace-Up, Leather items, Handbags, Belts, and Apparel can be returned or exchanged following our standard policy.

Step-by-Step Return Process

1. Initiate Your Return Request
   Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Wait for Authorization
   Our team will respond within 1-2 business days with a Return Authorization Number and shipping instructions.
3. Package Your Items
   Carefully pack the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
4. Ship Your Return
   Send the package to our return address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
5. Confirmation & Processing
   Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.

Return Request Template

Copy and paste the template below into your email to [email protected] to initiate your return:

Refund Information

Once we receive and inspect your returned items:

• Refund Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• International Refunds: For international orders, refunds may take additional 5-7 business days to appear in your account due to bank processing times

Exchange Process

For exchanges to a different size or style:

• Follow the same return process outlined above
• Clearly indicate your desired exchange item in your return request
• We’ll ship your new item once we receive the return
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference